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The COVID-19 pandemic closed all commercial and tribal casino properties in the United States. This map tracks reopening across the country at the property-level. A property is considered open based on gambling availability. Please contact an individual property to determine what amenities are available. Current Status: 82 Closed 915 Open. SANDIA RESORT AND CASINO COMMITMENT TO SAFETY SAFETY AND SANITATION PROTOCOL The health and safety of guests and team members is the top priority at Sandia Resort & Casino. As we reopen, we are taking every measure necessary to provide safety and comfort. To enhance cleanliness and minimize risk, we have implemented new procedures following. Michelle Lujan Grisham and Sunland Park Racetrack & Casino announced today that the Stanley E. Fulton Family Foundation is making a commitment of $2,000,000 to assist New Mexicans. Fulton Family Foundation was endowed by the long-time owner of Sunland Park Racetrack and Casino, the late Stanley E.
SANDIA RESORT AND CASINO COMMITMENT TO SAFETY
SAFETY AND SANITATION PROTOCOL
The health and safety of guests and team members is the top priority at Sandia Resort & Casino. As we reopen, we are taking every measure necessary to provide safety and comfort.
To enhance cleanliness and minimize risk, we have implemented new procedures following public health guidance and industry best practices. These measures include; limiting capacity, social distancing and increased hygiene and sanitation practices.
We will continue to monitor and assess conditions to be proactive in our approach to be above and beyond prescribed guidelines issued by the State of New Mexico.
GUEST SAFETY MEASURES
SANITATION STANDARDS
Mandatory face covering. Guests may be asked to lower the face coverings for identification purpose.
Sanitation wipes and sanitizing stations are available throughout the property
The frequency of cleaning and sanitizing will be increased in all public spaces with an emphasis on frequent contact surfaces including hotel rooms, slot machines and chairs, table games rails and chairs, elevators, door handles, public restrooms, cage counters, kiosks including ATM, and seating area.
Extremely advanced HVAC system utilizes both 100% Outside Air as well as secondary Electrostatic Air Filtration system in place to remove residual contaminants such as biological pathogens and viruses.
PHYSICAL DISTANCING
Guests will be encouraged to practice safe physical distancing of at least six feet separation in all areas of the property (including the any line queues). Any area where guests or team members are required to create a line will be marked for appropriate distancing.
Guests will be encouraged to avoid congregating in large groups.
Layout for casino amenities including slot, table games, restaurants and other social layout will be arranged to ensure appropriate distancing.
CASINO & PROPERTY SAFETY MEASURES
PARKING AND TRANSPORTATION
Valet and Shuttle Services are suspended until further notice.
ELEVATORS
We recommend to our guests and team members that the elevator’s capacity should not exceed four (4) people at one time.
TEAM MEMBER SAFETY MEASURES
SANITATION STANDARDS
All team members are requested to have COVID 19 test.
Mandatory face covering for all team members on property. Gloves are required for some positions.
The frequency of cleaning and sanitizing will be increased in all working areas with an emphasis on frequent contact surfaces.
All team members are required to practice “well hygiene and sanitation protocol” according to CDC and state department of health guidelines.
SOCIAL DISTANCE
Team members are required to practice social and physical distancing from guests as well as other team members whenever possible.
Workstations may be modified to practice social distancing protocol.
TRAINING
All team members will receive training before returning to the workplace including, but not limited to, COVID 19 hygiene, sign & symptom, safety and sanitation protocols.
All team members will be given clear directions on how to respond quickly and appropriately to all presumed cases of COVID 19
FAQs FOR OUR GUESTS
RESORT & AMENITIES
Q: Will points of entry be limited?
A: Occupancy levels will be limited to protect the safety of guests and team members. If occupancy limits are reached, guests might be asked to wait outside the building until the opportunity to enter. If entrances are restricted, proper signage will be posted.
Q: Will smoking be allowed on property?
A: Smoking will only be allowed in designated areas.
GAMING AND REWARD CLUB INFORMATION
Q: What happened to my Peak Rewards Club Card during the temporary closure?
A: Your player club card will remain active, and your tier status will be maintained until May 31, 2021.
Q: What happens to my current free play and resort credits offers on my Peak Club Card during the temporary closure?
A: New offers will be issued following our standard business practices once we resume operations.
Q: What happens to my Peak Club Card account once you reopen?
A: Your Player Club Card account will be maintained until May 31, 2021. Points accumulated before the temporary closure can be redeemed as usual.
Q: How do I access my win-loss statement?
A: Guests can request their win-loss statement here.
Q: Can I cash out gaming vouchers/tickets?
A: We are extending the expiration date for slot machine cash out vouchers that expired on or after March 17, 2020 to May 31, 2021.
ENTERTAINMENT
Q: When will live entertainment resume?
A: To protect our guests and team members, all entertainment scheduled in 2020 is cancelled. We may resume entertainment in 2021.
Q: What is the ticketing refund policy for all Sandia Resort & Casino concerts?
A: All of the ticketing online transaction will be refunded automatically from the system when we officially announce show cancellation. For the ticketing cash transaction, please bring your tickets to our box office for a refund within thirty (30) days of reopening.
FOR MORE INFORMATION
List Of Casinos In New Mexico
Your health and safety is very important to us. If you have specific questions about these procedures and protocols, please direct inquiries to our team via our contact form.
SANTA FE, N.M. (AP) — Tribal casino revenues and taxes from racetrack gambling in New Mexico suggest the industry is in the doldrums or contracting in areas, according to an analysis.
A brief from the Legislature’s nonpartisan watchdog agency shows a 10% decline from 2012-2018 in annual revenues that are shared by tribal casinos with the state, shrinking from $69.7 million to $62.8 million.
State tax income from nontribal gambling — dominated by racetrack casinos — declined by 3% for the same period to $61.6 million, down from $63.4 million.
Officials at the state Gaming Control Board declined immediate comment Thursday on the statistics.
The briefing from the Legislative Finance Committee notes that growth in the online gambling industry — which is not authorized in New Mexico — may be drawing a share of the market away from New Mexico casinos.
Population demographics also rein in the industry: New Mexico saw just 1% population growth during the six-year period, trailing its fast-growing neighbors Colorado, Texas and Arizona.
The state’s 24 tribal casinos share revenues with the state under complex terms of a compact renegotiated in 2015. Shared revenues are one indication of how busy casinos are, but don’t include money from table-based games and bingo-style slots that appear to be gaining ground in the industry.
Net winnings by five racetrack casinos that operate slot machines are taxed at a 26% rate.
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Recently, three tribal casinos have initiated or announced sportsbooks for wagering on sporting events after the U.S. Supreme Court last year lifted a ban outside of Nevada.
Sports betting operations are illegal by statute in New Mexico, but the tribal-state gambling compacts don’t specifically prohibit it — leaving an opening for Native American casino operators.
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Any move by legislators to fully legalize sports betting runs the risk of nullifying New Mexico’s revenue sharing compact with tribes that channels more than $60 million a year into the state’s general fund to help pay for state services and public schools.
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Across the country, the allure of sports betting is prompting state lawmakers to sort through complex business interests and weigh opposition from some tribe-operated casinos.
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It’s unlikely New Mexico would be able raise as much money from taxes on non-tribal sportsbooks as it does through current revenue sharing.
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Last year, state taxation officials estimated sports betting at racetrack casinos could bring in $21 million at a 26% tax rate.